caring for our community

welcome back

Care for our community was the basis of our conversations and decision-making related to reopening the museum. It is important to us to open art experiences to our community during this time of stress and difficulty, as we believe art is a powerful way of reflecting, connecting, and healing.

Stroll through our 26,000 square feet of space for a calming and uplifting experience.

Our hours have not changed. We are open daily from 10AM to 5PM and 10AM to 8PM on Tuesdays. Purchase tickets online or in-person on the day of your visit at the museum.

health & safety precautions

In accordance with the U.S. Centers for Disease Control as well as local and state government recommendations, we have made changes to many of our daily operations. While exposure to COVID-19 is an inherent risk in any public location where people are present and we cannot guarantee you will not be exposed during your visit, we are taking many precautions designed to protect the health of our visitors, staff and volunteers. We appreciate your cooperation in helping us work to keep you and our community safe.

Allow 6 feet of distance between others

Face coverings are required at all times

health screening is required

Frequent and thorough sanitation by staff

1) If you were planning to visit the museum but are ill or experiencing any known symptoms of COVID-19, please stay home and allow yourself to get well.

2) We ask you to use discretion and judgment about visiting the museum, or any public place, based on your own health circumstances and risk factors.

3) Visitors, staff and volunteers are required to wear face coverings while inside the museum. The use of a face covering for visitors under 18 will be left to the discretion of that visitor’s parent, guardian or an accompanying adult.

4) When entering the museum, visitor temperatures are screened using a touch-free device. Visitors with a fever of 100.4 degrees or more will be asked to return when they are well.

5) Every visitor is asked to read and agree to our terms and conditions.

  •  We recommend that children under 18 have a parent or legal guardian agree to the terms and conditions for them. If an adult other than a parent or legal guardian is accompanying the child, the document can be printed and signed in advance.

Read and print the terms and conditions here.

6) Wash your hands often with soap and water for at least 20 seconds especially after blowing your nose, coughing, or sneezing.

7) If soap and water are not readily available, use a hand sanitizer. Cover all surfaces of your hands and rub them together until they feel dry. Touch-less hand sanitizer dispensers can be found throughout the museum.

8) Avoid touching your eyes, nose, and mouth with unwashed hands.

9) Please always allow for 6 feet of distance between yourself and others.

10) Please follow the posted occupancy limits found within the museum.

11) You are welcome to call the museum admissions desk during regular museum hours at 727.892.4200 to get an up-to-date visitor count before you come to the museum. Please do not visit the museum with a group larger than 10 people.

12) We are temporarily not accepting cash.

13) Complimentary coffee and tea is available in the Canyon Cafe. Limited, individually-wrapped food and beverage is available for purchase.

14) At this time, docent-led group tours have been suspended. We invite you to experience our new Self-Guided Tour. Learn more here.

15) Families can enjoy our self-directed family activity guide that allows for interactive learning within our galleries. Find out more at the admissions desk.

16) Our drinking fountains have been disabled. Complimentary water bottles are available at the admissions desk and museum shop.

17) Protective shields have been installed at all transaction areas including the admissions desk and museum shop.

1) Employees and volunteers are required to wear a face covering when in public-facing areas of the museum and any time that social distancing of 6 feet cannot be maintained.

2) Every employee and volunteer receives a health screening, including temperature taking, before entering the museum. If an individual does not pass the health screening they will be required to go home and advised to contact their healthcare provider.

3) Protective shields have been installed at all transaction areas including the admissions desk and museum shop.

4) Museum employees that can, will be encouraged to continue to work from home.

5) Employees and volunteers who have come into contact with someone recently that tested positive for COVID-19 will be required to stay at home and self-quarantine for 14 days.

6) Employees and volunteers are instructed to stay at home for 14 days and seek immediate care if they develop a fever, cough, shortness of breath, or any known symptoms of COVID-19.

1) The James Museum has ample space to allow for social distancing with over 26,000 square feet of public space. To ensure more than 6 feet of distance for every guest, the museum is operating at a maximum of 25% occupancy.

2) Our Visitor Services staff is monitoring each space and will assist visitors if an area of the museum exceeds it’s occupancy limit.

3) Our programs are designed to allow for appropriate social distancing and contact-free interactions. All art supplies, equipment and furniture will be disinfected before and after use.

1) In accordance with the CDC and OSHA, our housekeeping and facilities staff have adopted a continuous cleaning schedule. All commonly touched surfaces are disinfected throughout the day.

2) Our Visitor Services staff will disinfect commonly touched areas before and after each transaction at the admissions desk and in the museum shop.

3) We use a hospital-grade, EPA approved disinfectant cleaner.

4) Our high-quality ventilation system is a state-of-the-art double filtered, hospital-grade system. It changes air at the rate of 5, 500 cubic feet per minute (CFM). The filters were cleaned prior to reopening and will continue to be maintained above standards.

5) Our restrooms are equipped with touch-free sinks and toilets to allow for limited contact.

1) The museum is available for private event rentals, such as weddings and meetings. Please be advised that we are operating under government regulations and occupancy restrictions, which currently limit gatherings to 50 people. If you have booked an event that cannot be held due to local and state guidelines, you may reschedule within one year or receive a refund. 

2) We look forward to bringing back the engaging and inspiring programs we know our members and visitors enjoy – when we can do it in a safe way. For now, most of our programs have been suspended until further notice. As we reimagine future program possibilities, we want to hear from you. Please give us your input by completing this survey.

3) After thoughtful consideration, we have made the difficult decision to cancel our 2020 Summer Art Camps. The health and safety of our visitors, members, staff, and volunteers are our number one priority. At this time, we do not believe we can offer the kind of high-quality, interactive art camp experience we would like to while adhering to the current social distancing and sanitation recommendations.

4) We have created new experiences for adults and families. Learn more here:

Adult Programs
Family Programs

1) All members of The James Museum that were current as of March 16, 2020 received a three month extension on their membership benefits to make up for the period that the museum was closed.

2) Please call 727.892.4200 during museum hours or email membership@thejamesmuseum.org with questions.